Refund Eligibility
To be eligible for a refund, your item must meet certain criteria. Refunds are considered on a case-by-case basis and depend on the type of product, its condition upon return, and the reason for the return. Generally, items that are unused, undamaged, and in resellable condition may qualify. Some product categories — such as personalized, perishable, or hygiene-sensitive items — may have different or limited eligibility. If your order included promotional items or gifts, those may need to be returned along with the main purchase, and their absence could affect the final refund amount.
Return Time Frame
You may initiate a return within 30 days of receiving your order. The return window begins on the date your package is marked as delivered by the carrier. After this period, we’re unable to process refund requests, though we’re happy to assist with other support options where possible.
Condition of Returned Items
For a return to be accepted, items should be in their original condition: unworn, unused, and free of odors, stains, or damage. They must also be returned in their original packaging, with all tags, labels, and accessories intact. Partial returns (e.g., missing components or manuals) may result in adjusted refund amounts or rejection of the request.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your financial institution and payment method — typically 3–10 additional days for credit or debit cards, and slightly faster for digital wallets.
Exchanges and Store Credit
We do not offer automatic exchanges or store credit as standard policy. However, depending on inventory availability and the nature of your request — such as size or color variations — we may be able to accommodate an exchange on a case-by-case basis. If you’d like to explore this option, please reach out through our online contact channels before returning your item.
Return Shipping Responsibility
Return shipping costs are generally the responsibility of the customer. However, if your return is due to an error on our part — such as a wrong or defective item — we’ll provide a prepaid return label or reimburse your shipping cost upon verification. For high-value items (typically over $75), we recommend using a trackable, insured shipping method and retaining your proof of postage.
Contact Information and Return Instructions
To begin a return or request further assistance, please use our online contact form at https://www.inhalewithbreathe.com. Our team will guide you through the next steps, including how to obtain your return address and any required authorization. Since no physical return address is listed publicly, this ensures your request is matched accurately with your order and handled efficiently.